1.Who is Chinacarcares.com?
We have been in the automotive parts & supplies business since 1999 and have been online since 2005. Our main office and returns center is located at Room A-312,Prime Center,No.19,Hualou Lane,Haishu District,Ningbo,China.We have a few very small warehouses elsewhere but most orders will ship from Ningbo all depending on our inventory.

2.How do I return a part?
Simply e-mail us at sales@chinacarcares.com within 30 days of receiving your product and we will issue you a RMA (return merchandise authorization) number to return your product. No returns are accepted without an RMA number.

3.How do I contact you?
Our toll number is 86-574-27720818. Our fax number is 86-574-87223444. You can also contact us via e-mail at sales@chinacarcares.com.

4.Do you have a mail order catalog?
Sorry, we do not have a mail order catalog at the present time. To maintain the lowest prices online, all of our products are shown on our website.

5.What kind of shipping options do you have?
We offer Ground, 2nd day, and overnight shipping options. All overnight and 2nd day orders must be placed before 3PM EST. All orders placed after 3PM EST will be shipped the following business day. We do not offer Saturday delivery at the present time. All orders are shipped “no signature required” for your convenience, however we strongly advise that you are available to sign for the package. We are not responsible for losses that occur as a result of packages being left in your absence.

6.How much is shipping?
We offer FLAT RATE shipping, which means that your cost stays the same no matter how much you order.

7.When would I get my part?
Ground orders will arrive in 3-7 business days. 2nd day orders will arrive in 2 business days and overnight orders will arrive the following business day if placed before 3PM EST 8th area. Please be aware that weekends are not considered business days.

8.Do you price match other websites?
Absolutely! If you find a lower price online, we will meet or beat it!
Details:
Our low price guarantee is honored only at the point of sale. Price matching is not retroactive therefore; we will not honor any price adjustments after the point of sale under any circumstances.
We will only compare prices for the exact part number and brand as shown on our website.
We will only compare base prices, which do not include shipping or tax.
All items must be in stock on the competitor’s website.
Please call or Email us with the following information:
Link to the competitor’s website.
Part Number and Brand.
Competitor’s cost.
Our cost.

9.How do I place an order?
You can place an order by calling us at 86-574-27720818, by e-mail at sales@chinacarcares.com, or by placing an order on our secure website.

10.Do you ship to PO Boxes?
We do not ship to PO Boxes. You will need to provide a physical shipping address.

11.When can I track my package?
Tracking numbers are available within 24 hours. All tracking numbers are e-mailed to the e-mail address you provided at the point of sale. You can also click your link in the email confirmation you received to track your shipment, or use our tracking feature in all of our sites under the "My Account" link. If you do not have an e-mail address, please call us and we will provide you with your tracking information.

12.Can I cancel my order?
We do not accept order cancellations at this time.

13.Can I change my order after I place it?
We do not accept order changes at this time, however, we may be able to make an exception in some cases.

14.I didn’t get my part on time; do I get a shipping refund?
On orders shipped overnight and second day, all shipping companies (DHL, FedEx, and UPS) reserve the right to extend delivery time by 24 hours to residential addresses. In addition, if you live in a “blackout area” overnight or second day delivery is not guaranteed by any shipping company. This is beyond our control and shipping charges will not be refunded for this reason.
We are also not responsible for delays that occur such as: adverse weather conditions, train derailment, incorrect routing by the shipping carrier, and incorrect deliveries.

15.Part of my order is missing. What do I do?
Please contact us and we will assist you.

16.What happens if I refuse my order?
If you refuse your order for any reason other than damage, a 15% restocking fee will be deducted from your refund. To ensure you receive proper credit, we must be informed of all refusals within 24 hours. If you do not contact us within 24 hours to inform us that you refused your order, your refund could take up to 6 weeks to process.

17.What if my part arrives damaged?
If your order arrives damaged or opened, immediately tell the driver that you are refusing the package due to damage. Do NOT accept the package. If a damaged or opened package has been left in your absence, you will have to call UPS @ 1-800-PICK-UPS within 24 hours and UPS will pick up the package at no cost to you. You have 24 hours to notify us that you received a damaged product. We will not accept responsibility for any damaged claims after 24 hours. No exceptions.

18.When will I get my RMA number?
Most RMA numbers are issued within 48-72 hours. Your RMA number along with complete return instructions will be e-mailed to you within 72 hours of the initial request. If you do not receive your RMA number within this time frame, please contact us as there may be an issue with your return.

19.Will I have to pay a restocking fee?
If your product is returned for any reason other than a definite error on our part, a 15% restocking fee will be deducted from your refund. Restocking fees are not refundable for any reason.

20.How long do part refunds take?
Most returns are credited within 30 days of receipt of return. All refunds are applied in the same manner you paid (e.g., if you paid with a check, you will receive a check refund). You will receive an e-mail the day your refund is processed. Credit card refunds take approximately 3-5 business days to show up on your statement. This is beyond our control.

21.Do you offer exchanges or replacement parts?
All products must be returned and reordered.

22.What if I returned my part without an RMA number?
If you sent your part back to the return address on the box without an RMA number, you will not receive credit unless you can provide a valid traceable return tracking number.
If you can provide a return tracking number, it will take approximately 10-12 weeks to process your return if your return is located. All parts returned without an RMA number will be charged a restocking fee. No exceptions.
If we cannot locate your return or if you cannot provide a valid return tracking number, credit will not be issued.

23.How should I ship back my return?
We highly recommend that you return your item with a shipping carrier that can provide you with both insurance and a tracking number in case of loss or damage. All returns should be able to be tracked from the time you ship your return until it is signed for on the dock. If you are shipping via USPS, please use Express Mail. Delivery confirmations and Priority Mail are not considered to be acceptable tracking methods.

Please make sure to properly pack your return and clearly write your RMA number on the outside of the shipping box. Please do not write on the parts boxes as your product will not be considered “resellable”. All returns are freight prepaid by the customer. We do not offer return shipping reimbursement regardless of the party at fault.

24.My part broke while I was installing it, can I return it?
We cannot accept returns on any part that has been damaged due to incorrect installation.

25.I want to return my item, but I used some of the hardware. Can I return it?
We cannot accept returns on any part that is missing parts, hardware, or instructions.

26.I received my repair manual, but I don’t’ like it. Can I return it?
Manuals cannot be returned if opened under any circumstances. If you opened the shrink wrap, we cannot resell it.

27.I installed my part, can I return it?
All items must be in new resellable condition. We cannot accept items that have been used, installed, or disassembled.

28.My part is defective, do you pay for damages?
We do not cover any expenses that occur as a result of the installation of a defective product. This includes, but is not limited to, rental car coverage, towing costs, labor, and storage fees.

29.My part is wrong, do you pay for damages?
We do not cover any expenses that occur as a result of the installation of an incorrect product. This includes, but is not limited to, rental car coverage, towing costs, labor, and storage fees.

30.I got a wrong part, who pays for return shipping?
We do not offer return shipping reimbursement regardless of the party at fault. All returns are freight prepaid by the customer.

31.How much will my refund be?
Refunds will only be issued on the part itself minus any discounts and/or restocking fees. Outgoing shipping charges are not refundable for any reason. Your total refund amount will be listed on your RMA E-mail.

We are very interested in hearing your thoughts. If there is something you are looking for, want more information listed or have suggestions on product, our website or service, please email us at: sales@chinacarcares.com

Thank You
www.chinacarcares.com